Macquarie
Macquarie discharge formand how to use it
One form. Allow at least 10 business days.
To discharge a Macquarie mortgage you complete the Discharge Authority form and email it to clientservices@mortgageinfo.com.au. Macquarie doesn't publish a processing time. There is usually a discharge fee, set in your loan contract rather than published.
Get the Macquarie discharge formGet the formPDFOpens Macquarie's own site. Checked 8 September 2026.
- Form
- Discharge Authority form
- Lender asks for
- not published
- Discharge team
- 13 62 27
- Last checked
- 8 September 2026
What a discharge authority actually does
When you took the loan out, Macquarie registered a mortgage over your property. That registration stays until you tell them to remove it. The discharge authority is how you tell them.
You need one in three situations: you’re selling, you’re moving the loan to another lender, or you’ve paid the loan off and want the mortgage lifted. It’s the same form each time — you just tick a different reason.
How to do it
- Get the Discharge Authority form — the PDF on their own site. Always use the lender’s copy. Broker and form-filling sites host old versions, and an out-of-date form gets rejected, which costs you the whole processing window.
- Fill in your loan account number, the property address, and the reason you’re discharging.
- Have every borrower and guarantor sign it. Most lenders still want a real signature rather than a typed one.
- Email it to clientservices@mortgageinfo.com.au.
- Tell your conveyancer it’s lodged, and give them the date you sent it. They’ll chase the payout figure and book settlement.
Pick the settlement date from your contract or your conveyancer.
Macquarie doesn't publish a time, so this uses 10 business days, what the other big lenders ask for. Weekends are skipped; public holidays in your state are not, so take a day off the date for each one.
Every borrower has to sign with pen on paper — Macquarie won't take electronic signatures. They pass the file to their panel solicitor within 3 business days, and say a discharge “typically takes up to 21 days to be finalised”. The page used to state a $400 fee; as of September 2026 it says only that the fee is built into the payout figure.
Selling or refinancing — they aren’t the same
Most pages treat these as one process. They aren’t, and the difference decides who does the chasing.
If you’re selling
- The loan is paid out of the sale proceeds on settlement day
- Your conveyancer runs it
- Lodge the form once the contract is unconditional
- Hand your conveyancer the date you sent it
If you’re refinancing
- Two lenders have to settle on the same day
- Your new lender drives it
- Nothing can be booked until Macquarie has processed this form
- Lodge it as soon as your new loan is formally approved, not after
What it costs
Macquarie doesn’t publish a standard discharge fee, and nor do most other lenders. It’s set in your loan contract, so check your letter of offer or the fees and charges booklet from settlement. It comes out of the payout figure rather than arriving as a separate bill.
Two other costs catch people out. The state land titles office charges a registration fee, which your conveyancer passes on. And if you’re still inside a fixed term, break costs are separate from the discharge fee and can run into thousands. Ask for both figures before you commit to a settlement date.
Breaking a fixed rate first
If any part of the loan is still fixed, this is step zero. Macquarie calls it “break cost”, and it can be larger than every other cost on this page put together.
The figure is not published anywhere, because it depends on the day: it is roughly what Macquarie loses by re-lending your fixed money at today’s wholesale rate for the rest of your fixed term. If rates have gone up since you fixed, it can be zero. If they have come down, it can be thousands. To get the number: use live chat with a Macquarie consultant in online banking or the app, weekdays 9am to 5pm Sydney time. No phone number or online tool is published for it.
In Macquarie’s words: “To obtain a break cost estimate, please get in touch with a Macquarie consultant using live chat.” Get the quote in writing before you sign anything with the new lender, and get it again the week of settlement, because it moves with the market.
Getting the payout figure
The number your conveyancer or new lender needs to book settlement: the balance, plus interest to the day, plus the fees.
It goes through your conveyancer: once the Discharge Authority form is emailed to clientservices@mortgageinfo.com.au, Macquarie sends the payout figure to its solicitor, LegalStream, who passes it to your representative. Macquarie doesn't publish a turnaround. No fee for the letter is published. In Macquarie’s words: “We'll send your payout figure to LegalStream to pass on to your representative. They'll provide you with a payout figure and payment instructions to be made on the day of the discharge.”
A payout figure is only good for the date on it. Interest accrues daily, so a figure for the 12th is wrong on the 15th, and if settlement slips your conveyancer will ask for a fresh one. Ask for it once the settlement date is booked, not before.
Cancelling the direct debit
The loose end. After settlement the old loan is closed, but a repayment set up from another bank can still try to run.
For loans with BSB 182, in online banking or the app open the home loan, choose I want to, Manage home loan, Manage direct debit, and pick the new account. Loans with BSB 183 can't be changed online; use live chat. In Macquarie’s words: “You are unable to update your direct debit account online so please get in touch with a Macquarie consultant using live chat.”
If the repayment comes from a Macquarie account, the debit stops when the loan closes. If it comes from another bank, cancel it at that bank on the day after settlement, not before, or the final repayment bounces and the payout figure is short.
Common questions
How long does a Macquarie discharge take?
Macquarie doesn't publish a processing time. The other big lenders ask for at least 10 business days, so plan on that as a floor and allow three weeks end to end. Call 13 62 27 if you have a settlement date locked in.
Does Macquarie charge a discharge fee?
Usually yes, but Macquarie doesn't publish a standard amount. It's set in your loan contract, so check your letter of offer or the fees and charges booklet you were given at settlement. Expect it to be deducted from the payout figure rather than billed separately. If you took the loan out with a fixed rate that hasn't ended, break costs are separate and can be much larger.
What is a Macquarie discharge authority?
It's the form that tells Macquarie to release its mortgage over your property. You need one whether you're selling, refinancing to another lender, or paying the loan off entirely. Macquarie calls theirs the Discharge Authority form.
Should I discharge my Macquarie mortgage after paying it off?
Yes, and it doesn't happen on its own. Paying the balance to zero closes the loan account; it does not remove Macquarie's mortgage from your title. Until you lodge the Discharge Authority form and the discharge is registered with the land titles office, the property still shows Macquarie as mortgagee, which you will discover the day you try to sell, refinance or borrow against it. Do it while the paperwork is fresh.
What happens if I don't discharge my Macquarie mortgage?
Nothing, until you need the title clean. The mortgage stays registered against the property with a zero balance behind it. A sale or a new loan then has to wait for Macquarie to process the discharge, which takes a couple of weeks, and settlement can't be booked until it's done. Some lenders also keep charging a package or account fee on a loan that is paid out but not closed.
Is clientservices@mortgageinfo.com.au the right address for a Macquarie discharge?
Yes. The domain isn't Macquarie's, which is why people check, but it is the address Macquarie gives on its own discharge page for the signed Discharge Authority form. We read that page on 8 September 2026. If you want to be sure before you send anything, call Macquarie on 13 62 27.
How do I get the Macquarie discharge form?
Every borrower has to sign with pen on paper — Macquarie won't take electronic signatures. They pass the file to their panel solicitor within 3 business days, and say a discharge “typically takes up to 21 days to be finalised”. The page used to state a $400 fee; as of September 2026 it says only that the fee is built into the payout figure. Once it's filled in and signed, send it to email to clientservices@mortgageinfo.com.au.
How much does Macquarie charge to break a fixed rate?
There is no set figure. Macquarie calls it "break cost", and it is worked out on the day from the difference between your fixed rate and the wholesale rate for the rest of your term, so it can be zero or thousands. use live chat with a Macquarie consultant in online banking or the app, weekdays 9am to 5pm Sydney time. No phone number or online tool is published for it. In Macquarie's words: "To obtain a break cost estimate, please get in touch with a Macquarie consultant using live chat."
How do I get a payout figure from Macquarie?
It goes through your conveyancer: once the Discharge Authority form is emailed to clientservices@mortgageinfo.com.au, Macquarie sends the payout figure to its solicitor, LegalStream, who passes it to your representative. It is only accurate for the date on it, because interest accrues daily, so ask for it once the settlement date is booked. In Macquarie's words: "We'll send your payout figure to LegalStream to pass on to your representative. They'll provide you with a payout figure and payment instructions to be made on the day of the discharge."
How do I change or cancel the direct debit on my Macquarie home loan?
For loans with BSB 182, in online banking or the app open the home loan, choose I want to, Manage home loan, Manage direct debit, and pick the new account. Loans with BSB 183 can't be changed online; use live chat. If the repayment comes from another bank, cancel it there the day after settlement so the final repayment doesn't bounce. In Macquarie's words: "You are unable to update your direct debit account online so please get in touch with a Macquarie consultant using live chat."
Checked against Macquarie’s own discharge page on 8 September 2026. Lenders change forms, addresses and timeframes without much warning — if something here doesn’t match what they’ve told you, theirs is right and we’d like to know.
Before you discharge, check the new rate is worth it
Discharge fees, break costs and registration fees all come off the saving. Is it worth refinancing? does the sum for the balances people ask about, and the rate monitor shows where your rate sits against every lender on the panel.
Opens the chat with your question filled in. Nothing is sent until you press send.