All discharge forms

Suncorp

How to discharge yourSuncorp mortgage

One form. Allow at least 10 business days.

To discharge a Suncorp mortgage you complete the Home Loan Servicing Request form and send it to Suncorp by post or at a branch, or sign it in DocuSign if that's how they sent it. Suncorp doesn't publish a processing time. There is usually a discharge fee, set in your loan contract rather than published.

How to get the Suncorp formby phone

Suncorp doesn't publish a form — call 13 11 75. Checked 8 September 2026.

Form
Home Loan Servicing Request form
Lender asks for
not published
Discharge team
13 11 75
Last checked
8 September 2026

What a discharge authority actually does

When you took the loan out, Suncorp registered a mortgage over your property. That registration stays until you tell them to remove it. The discharge authority is how you tell them.

You need one in three situations: you’re selling, you’re moving the loan to another lender, or you’ve paid the loan off and want the mortgage lifted. It’s the same form each time — you just tick a different reason.

How to do it

  1. Get the Home Loan Servicing Request form — call 13 11 75 and they'll send it. Always use the lender’s copy. Broker and form-filling sites host old versions, and an out-of-date form gets rejected, which costs you the whole processing window.
  2. Fill in your loan account number, the property address, and the reason you’re discharging.
  3. Have every borrower and guarantor sign it. Most lenders still want a real signature rather than a typed one.
  4. Send it to Suncorp by post or at a branch, or sign it in DocuSign if that's how they sent it.
  5. Tell your conveyancer it’s lodged, and give them the date you sent it. They’ll chase the payout figure and book settlement.

Suncorp prepares the form during a phone call and sends it by email, post or DocuSign — there is nothing to download. Their own tip: “We won't accept discharge forms from other banks.” After settlement they say removing the mortgage from your title can take up to 20 days.

Selling or refinancing — they aren’t the same

Most pages treat these as one process. They aren’t, and the difference decides who does the chasing.

If you’re selling

  • The loan is paid out of the sale proceeds on settlement day
  • Your conveyancer runs it
  • Lodge the form once the contract is unconditional
  • Hand your conveyancer the date you sent it

If you’re refinancing

  • Two lenders have to settle on the same day
  • Your new lender drives it
  • Nothing can be booked until Suncorp has processed this form
  • Lodge it as soon as your new loan is formally approved, not after

What it costs

Suncorp doesn’t publish a standard discharge fee, and nor do most other lenders. It’s set in your loan contract, so check your letter of offer or the fees and charges booklet from settlement. It comes out of the payout figure rather than arriving as a separate bill.

Two other costs catch people out. The state land titles office charges a registration fee, which your conveyancer passes on. And if you’re still inside a fixed term, break costs are separate from the discharge fee and can run into thousands. Ask for both figures before you commit to a settlement date.

Common questions

How long does a Suncorp discharge take?

Suncorp doesn't publish a processing time. The other big lenders ask for at least 10 business days, so plan on that as a floor and allow three weeks end to end. Call 13 11 75 if you have a settlement date locked in.

Does Suncorp charge a discharge fee?

Usually yes, but Suncorp doesn't publish a standard amount. It's set in your loan contract, so check your letter of offer or the fees and charges booklet you were given at settlement. Expect it to be deducted from the payout figure rather than billed separately. If you took the loan out with a fixed rate that hasn't ended, break costs are separate and can be much larger.

What is a Suncorp discharge authority?

It's the form that tells Suncorp to release its mortgage over your property. You need one whether you're selling, refinancing to another lender, or paying the loan off entirely. Suncorp calls theirs the Home Loan Servicing Request form.

How do I get the Suncorp discharge form?

Suncorp doesn't publish one. Call 13 11 75 and they'll send it to you. Suncorp prepares the form during a phone call and sends it by email, post or DocuSign — there is nothing to download. Their own tip: “We won't accept discharge forms from other banks.” After settlement they say removing the mortgage from your title can take up to 20 days.

Checked against Suncorp’s own discharge page on 8 September 2026. Lenders change forms, addresses and timeframes without much warning — if something here doesn’t match what they’ve told you, theirs is right and we’d like to know.

Before you discharge, check the new rate is worth it

Discharge fees, break costs and registration fees all come off the saving. Is it worth refinancing? does the sum for the balances people ask about, and the rate monitor shows where your rate sits against every lender on the panel.

See what you could save